Regulatory Framework

Terms, Privacy & Refund Policies

Last Updated: May 4, 2026 • Glorious Logistics and Management Services Ltd

Document Sections

1. Terms & Conditions 2. Privacy Policy 3. Refund Policy

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1. Terms & Conditions

Glorious Logistics and Management Services Ltd Terms & Conditions

1. Services

Glorious Logistics and Management Services Ltd acts as an intermediary between you and airlines, hotels, tour operators, and other suppliers. We arrange bookings but services are provided directly by those suppliers.

2. Bookings & Payment

All bookings require full payment or deposit as stated at time of booking.
Prices are subject to change until ticketed/fully paid due to airline, hotel, or tax changes.
You must provide accurate passenger names, passport details, and contact info. Errors may result in change fees.

3. Travel Documents

You are responsible for valid passports, visas, vaccinations, and entry requirements for all destinations. We can advise but are not liable for denied boarding due to missing documents.

4. Changes & Cancellations

Changes/cancellations are subject to supplier penalties + our internal service fee. Non-refundable tickets, hotels, and packages cannot be refunded by the supplier.

5. Liability

We are not liable for supplier delays, cancellations, strikes, weather, or acts of God. Your contract is with the airline/hotel directly. Our liability is limited to fees paid directly to us.

6. Conduct

We reserve the right to refuse service if a client is abusive, fraudulent, or violates supplier rules.

By executing a booking with us, you explicitly agree to these listed operating terms and guidelines.

2. Privacy Policy

Glorious Logistics and Management Services Ltd Privacy Policy

1. Data We Collect

We collect: Name, date of birth, passport details, phone, email, address, payment info, and travel preferences. This data is strictly needed to safely book flights, hotels, and coordinate visas.

2. How We Use It

To process bookings with airlines, hotels, Global Distribution Systems (GDS) like Amadeus, and embassies.
To efficiently contact you regarding vital updates about your trip.
To comply fully with statutory legal or Advanced Passenger Information System (APIS) requirements.

3. Data Sharing

We share data only with verified travel suppliers, secure backend payment processors, and regulatory government agencies as required for your booking. We do not sell your personal data.

4. Data Security

We use secure local networks and advanced encryption layers. Temporary digital passport scans are immediately deleted from production logs after travel completion unless explicitly required otherwise by law.

5. Your Rights

You maintain complete autonomous rights to request access, structural correction, or full deletion of your user data records at any time by emailing our operational helpdesk.

6. Cookies

Our transactional website uses functional cookies for seamless reservation flows and site behavior analytics. You can toggle or disable these via your manual browser settings.

3. Refund Policy

Glorious Logistics and Management Services Ltd Refund Policy

1. Airline Tickets

Refund parameters depend entirely on specific airline fare tier rules. "Non-refundable" bookings yield zero base value recovery; only statutory airport taxes may be parsed back.
For standard refundable tickets: Total Refund = Base Ticket Value minus Airline Penalty minus processing fees.
Refund processing cycles typically take between 14 to 60 business days depending on specific airline turnaround speeds.

2. Hotels & Packages

Hotels: Refundable only if cancelled safely before the specific hotel cutoff deadline. Non-refundable promotional rates accept no refund adjustments.
Packages/Tours: Subject entirely to localized tour operator policy frameworks, often incurring a 100% full penalty within 30 days of travel.

3. Visa Fees

Government and embassy visa fees are non-refundable once documents are submitted, regardless of whether the visa is granted or denied.

4. Our Service Fees

Glorious Logistics and Management Services Ltd internal setup and administrative service fees per ticket or structural booking remain completely non-refundable once booking assignments are committed.

5. How to Request a Refund

Kindly route your formal ticket request to gloriouslogistics787@gmail.com containing your valid booking **PNR Reference** + reason. Our agents will process per supplier rules and notify you of amount and timeline updates.

6. No-Show

No structural refunds or compensation components will be processed for no-shows or missed flights caused by late check-ins or missing travel documentation.